A Self Service Portal your customers will actually use

By the Bennox team

October 2026

Customers

Your borrowers want answers without waiting on hold. The Self Service Portal gives them one place to see where every loan stands, what’s coming up next and what they owe, any time of day. It runs on the same platform and records as your servicing team, so what a customer sees is exactly what your staff see.

• Secure sign-in with a one-time code to the customer's mobile
• Balances, next repayment and anything overdue at a glance
• Transactions, repayment schedule and documents for every loan
• Statements, contracts and notices ready to download
• Customers update their address, phone and bank accounts themselves
• Help with repayments offered early, straight from the loan

Below is a working demonstration you can click through. It runs entirely in your browser on sample data, so try everything: sign in, open a loan that has fallen behind, download a statement, move house or add a bank account. Any 6-digit code signs you in.

Easier on a bigger screen? Open the demonstration full screen.