Knowledge Articles

Learn about the capabilities of our financial servicing platform.

Loan Servicing

Loan Servicing Overview

Overview of Snow Leopard One’s loan servicing engine, covering schedules, arrears, restructures, and payouts.

Interest Recalculation Logic

Explains how interest is recalculated when schedules, terms, or hardship arrangements change.

Hardship & Restructure Workflows

Details supported hardship and restructure scenarios, including interest-only periods and arrears capitalisation.

Loan Payout Calculations

Describes how loan payouts are calculated, including interest, fees, and early payout adjustments.

Origination

Origination System Overview

High-level overview of the Snow Leopard One loan origination and application workflow.

Application Stages & Workflow

Outlines the standard lifecycle stages of a loan application from draft to settlement.

Income Verification Workflow

Explains supported income verification methods used during credit assessment.

Credit Decisioning

Credit Decision Engine Overview

Overview of the automated credit decisioning engine and its possible outcomes.

Scorecard Logic & Model Behaviour

Describes how scorecards evaluate borrower risk and generate risk grades.

Product & Policy Rules

Explains configurable product and policy rules applied during assessment.

Payments

Payment Processing

Overview of supported payment methods and allocation rules.

Payment Reversals

Describes supported payment reversal types and associated audit controls.

Banking Integrations Overview

Overview of banking integrations for payments, reconciliation, and dishonours.

Collections

Collections Overview

Overview of collections functionality including arrears, notices, and repossession.

Arrears Calculation Logic

Explains how arrears balances are calculated and bucketed.

Repossession Workflow

Describes the end-to-end repossession process from assessment to asset disposal.

Collateral

Collateral Management

Overview of collateral management across vehicles, property, and equipment.

PPSR Integration Overview

Explains PPSR integration capabilities including registration and expiry management.

Valuations

Property Valuation Services

Overview of property valuation services and AVM integrations.

Documents

Document Management

Explains document storage, encryption, and lifecycle management.

Dynamic Document Templates

Describes how dynamic Word templates are merged and generated into PDFs.

AI & Automation

AI Knowledge Base Engine

Overview of the AI-powered knowledge base using embeddings and vector search.

AI Document Analysis

Explains AI-driven document analysis including OCR, fraud detection, and summaries.

Security

Audit Logging

Describes the audit logging framework and immutable event storage.

System Security Model

Overview of the platform’s security model including RBAC and tenant isolation.

API Security Overview

Explains API-level security including OAuth2, JWTs, and request signing.

Platform

Multi-Tenant Architecture

Describes Snow Leopard One’s enterprise-grade multi-tenant architecture.

System Architecture Overview

High-level overview of the Snow Leopard One system architecture.